Advance Selling and Upgrading in Priority Queues , Manufacturing & Service Operations Management , 2025 , 27(5)1664-1682

On Customer (Dis)honesty in Unobservable Queues: the Role of Lying Aversion , Management Science , 2025 , 71(1)844-860

Economic Behavior of Information Acquisition: Impact on Peer Grading in MOOCs , Operations Research , 2023 , 71(4)1021-1439

When should Grocery Stores Adopt Time-based Oricing? Impact of Competition and Negative Congestion Externality , Production and Operations Management , 2023 , 32(9)2805-2824

Designing shipping policies with top-up options to qualify for free delivery , Production and Operations Management , 2023 , 32(9)2704-2722

Routing, Staffing and Payment to Trade Off Speed and Quality in Large Service Systems. , Operations Research , 2019 , 67(6)1738-1751

Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers , Manufacturing & Service Operations Management , 2014 , 16(2)220-237

On the Generalized Drift Skorokhod Problem in One Dimension , Journal of Applied Probability , 2013 , 5016-28

The M/M/1+M queue with a utility-maximizing server , Operations Research Letters , 2018 , 46518-522

Many-server Scaling of the N-System Under FCFS-ALIS , Queueing Systems , 2018 , 88 27-71